Technical Services

Here to help

Our dedicated in-house technical department is here to help customers get the best performance from our papers.

With regular testing and quality checks on products delivered in and out of our warehouse, we aim to ensure our papers are in the best condition when they arrive at your premises. Our goal is to give you piece of mind that our papers will consistently perform on press allowing you to focus on running an efficient print room.

Should any technical issues arise from a fault with any of our papers, we strive to ensure that the issue is dealt with swiftly and with minimum interruption to your production schedule.

Need some technical advice?

We offer a free technical consultation to ensure you get the most out of our papers. From suggesting tips on how best to handle or store your paper for better on press performance to understanding the varying characteristics of different types of papers, our technical team is here to help.

If you are interested to find out more, please call us today and speak to Paul our Technical Services Manager.

Got a technical complaint?

If you are not entirely happy with a paper or have an issue and would like to make a complaint, please contact your Ovendens account manager or the sales office and speak to a member of the team. We will take you through our complaint procedure to to help identify the fault and ensure a fair assessment of the problem is carried out.

When submitting a technical complaint we require you to gather evidence of the issue (as detailed below) in order for us to process your complaint efficiently.

Evidence required for a technical complaint

Please ensure you supply the following evidence to support your claim and avoid rejection.

Ream labels or Pallet labels are required for all complaints
Printed or Finished samples are required to support any costs submitted
In addition and depending on the situation, the following evidence is required to support any claim

Issue		Evidence required to support a claim
Obvious problem on plain paper		25 x Consecutive plain sheets 25 x Printed sheets
Problems found during printing		25 x Consecutive printed sheets 25 x Consecutive plain sheets
Problems found during backing up		25 x Sheets printed one side only 25 x Sheets printed both sides 25 x Consecutive plain sheets
Problems with dimensional in-stability causing:	Mis-register	25 x Printed sheets 25 x Plain sheets moisture protected
	Dot Doubling
	Creasing/fluting during printing
	Dot Doubling
	Curl
	Run-ability	25 x Printed sheets 25 x Plain sheets moisture protected 1 x Video demonstrating how the problem is occurring on press
	Poor feeding	25 x Plain sheets moisture protected 1 x Video demonstrating how the problem is occurring on press
Problems resulting in a Damaged Blanket		The debris that caused the damage 12 x Printed sheets showing the damage to the blanket Plus All blankets that have been damaged
Problems with Print Quality	Mottle	10 x Single colour pulls of problem colour
	Piling	25 x Consecutive plain sheets
	Plate Wear	10 x Printed sheets showing the problem
	Chalking	10 x Printed sheets showing the reverse
	Ghosting	10 x Printed sheets of alternative stock

Terms and Conditions

Material being returned must be fit for transportation
Credits will only be issued for the quantity returned

Get in Touch

Any queries please contact Ovendens Technical Services

Paul Platten

t: 01279 772807 m: 07989 184 221

[email protected]